You are not required to be present during the entire detail. We do find it beneficial for customers to be available during the start of the detail to point out any areas they'd like our team to focus on. We also like to have customers available at the end of the detail to inspect our work and provide feedback. However, if you are not available that is okay.

No way! Our Dirty Burd van comes prepared with water, eletricity as well as all the supplies we need to properly detail your vehicle.

Each detail is different and the last thing we want to do is rush through a detail resulting in a less than desirable detail. However, we do have a rough estimate on how long each detail should take. Estimated times are listed on our scheduling page before booking.

When you are on our booking page, you will notice the system asks you for a booking window. This booking window tells our technicians what time that day you are available. We currently use the "booking window" option since it is very difficult to estimate the amount of time that each detail is going to take. We don't want to rush or technicians so they do a bad job on the first detail in order to make it on time for the second.

Having said all this, we can do our best to accommodate more specific times as requested. Please include any hard stop deadlines in the customer notes section when booking. We will reach out if we are unable to meet this deadline.

We try to keep the process of getting your car detailed as simple as possible. For this reason we stick to only 3 packages to choose from. However, one of the packages is our "Build Your Own" offering where you can pick exactly the services you'd like us to perform and avoid paying for the ones you don't.

In the safety interest of our detailers, we are not able to perform details on any public streets. Besides this, we can be flexible. Most details occur in a driveway or parking lot. We have also perfomed details in fields and yards. The only requirement we have is that we can get our van within 10 feet of your vehicle and that the location is safe for our detailers.

The weather is just one of those things that us mobile detailers have to deal with. If it is raining on the day of your appointment, check your texts. You should have received a message from our team regarding options to wait it out or just reschedule for another day. If you have not heard from us and have questions, give us a call at 585-366-0401.

If you do have a garage or some type of covering our technicians can use, we can still come out and complete the detail for you!